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our expertise

Management Courses

The Skilled Manager / Supervisor / Executive
• Strategic Planning & Management Incorporating Balanced Scorecard
• The People-Centric Manager / Supervisor / Executive (People Management)
• The Measures of Success - Performance Goal Setting to Appraisal
• Enhancing Supervisory Skills (Practical Approach)
• Enriching Coaching, Counselling & Mentoring Skills
• Train The Trainer
• Motivate to Activate High Performance
• The Thriving Negotiator (Win-Win Approach)
• Effective Interpersonal & Communication Skills
• Elevating Leadership & Team Development Skills
• Leadership Excellence
• Situational & Influential Leadership via Empowerment
• Systematic Problem Solving & Decision Making Skills

Customer Service
• Answer Right - Telephone Techniques & Courtesies
• Customer Service Excellence in Action
• Service Excellence The Experiential Way
• Handling Difficult Customers

Behavioural Techniques
• Professional Business Writing Etiquettes
• Present Impactfully, Speak Fluently!
• Business & Social Etiquette - Dress to Impress for Success
• Hygiene & Grooming for Personal & Professional Image
• EQ & Emotional Intelligence at Workplace
• Neurolinguistic Programming (NLP)
• Think Creatively, Act Innovatively!

Human Resource Management
• Discipline & Grievance Handling
• Performance Appraisal Systems & Techniques (Performance Management)
• Conducting Domestic Inquiries
• Competency Based Interviewing
• 360 Degrees Feedback

Sales & Marketing Management
• Up, Cross & Suggestive Sell Your Products / Services
• Its A Deal! Negotiating for Marketing, Sales & Business Success
• Enhancing Sales Productivity through Key Account Management
• Selling in the 21st Century

Financial Management
• Finance for Non-Financial Managers / Executives
• Cash Flow Management

General Administrative Skills
• Speech Power & Word Power
• Desirable Positive Work Attitudes, Effective Communication & Human Relations through Self Motivation
• Filing & Record Management

Operations Management
• Effective Inventory & Warehouse Management
• Purchasing & Supply Management Skills
• Logistics Management

Quality, Productivity, Safety & Health Programmes
• Occupational Safety & Health (OSHA)
• Handling Chemical Hazards
• Fire Fighting
• Forklift Handling
• Calibration Training
• The Need for First Aid at Workplace
• 5S to Creating A Productive Workplace
• Cost of Quality
• Lean Manufacturing
• Process Re-Engineering
• Kaizen The Strategy for Continuous Improvement
• Total Quality Management (TQM)
• Total Productive Maintenance Training (TPM)
• Production Planning & Control
• Hazardous Substances Management (For Green Procurement)
• 7 QC Tools Training
• Systematic Problem Solving & Decision Making Skills
• 8-Discipline Approach (Eight D) of Problem Solving
• 6 Sigma
• Ergonomics
• ISO 9001:2000
• ISO 14001:2004
• OHSAS 18001:2007 OH&S Management System
• ISO / TS 16949:2002
• Internal Quality Audit

Wellness
• Nutrition, Wellness & Health Management Programme
• Managing Stress for Personal Health
• Executive Health Management Workshop

We take pride in your
achievement & success !



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